Article I am on working on with Oracle - full version to be published soon - watch this space!

Choosing the right Technology Partner to power your Shared Services Company – Oracle Inc

To enable your Shared Services Centre (SSC) to deliver upper quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSC’s the opportunity may exist to adopt a new solution such as an ERP application, Cloud based infrastructure and new a BI platform. For existing SSC’s they may take the decision to keep their exist technology hoping to achieve improvements by applying incremental changes or upgrades overtime.

Over the past six years, I have been helping public and private organisations to develop their SSC organisations and take full advantage of Oracle’s e-business suite release R12. The majority of these organisations have indeed implemented some form of shared service organisation and many have multi tenants meaning they operate in the same Oracle instance.

The research I have undertaken with support from my network of colleagues in Oracle UK, Oracle Partners and Contract Project Managers community highlights the need for SSC’s enabled by Oracle e-business suite to carefully consider their options in ensuring their SSC can expand to take on new clients, offer more service towers, create more capacity and flexibility in their technology platforms going forward.

Starting a New Shared Service Organisation?

For those organisations about to embark on the SSC journey, such as the Australian Government who contacted me last week looking to learn lessons from the UK Government or SSC’s currently unable to deliver the benefits outlined in their respective Final Business Cases back several years ago, then I will attempt to outline the key stages in establishing a world class SSC organisation.